Common Flavor Return & Refund Policy

Last Updated: October 2026

At Common Flavor, we create and curate merchandise with personality, style, and meaning beyond the surface. We want you to be pleased with your purchase. If something isn’t right, please review the policy below and contact us so we can help.

30-Day Return Policy

Eligible merchandise may be returned within 30 days of delivery. Please contact us within this period to request a return and follow the return instructions we provide.

To qualify, an item must be:

• Unused and in its original condition

• Unworn and unwashed, when applicable

• In its original packaging with tags, accessories, manuals, and other included materials

• Accompanied by proof of purchase or your Common Flavor order number

Made-to-order apparel, print-on-demand merchandise, personalized products, and other excluded items are not eligible for standard returns based on preference, fit, size, color, or a change of mind. Please see the sections below for details.

Returns that do not meet the applicable conditions may be declined or may receive a partial refund when appropriate. We will explain any proposed deduction.

Starting a Return

Please contact Common Flavor before sending any item back.

Our products may be produced or fulfilled by different partners. The appropriate return instructions and destination may therefore vary by item.

Once your return is approved, we will provide the correct return address and instructions.

Do not return merchandise to the manufacturer, supplier, address shown on the original package, or any other address unless Common Flavor specifically instructs you to do so.

Unauthorized returns may not be eligible for a refund.

To begin a return, contact:

Email: sales@commonflavor.com

Please include your order number, the item you wish to return, and the reason for your request.

Return Shipping

For approved standard returns based on preference or a change of mind, the customer is responsible for return shipping costs. This also applies to fit, size, or color returns when the item is eligible for those types of returns.

Common Flavor will cover reasonable, authorized return or replacement shipping when an item:

• Arrives damaged

• Is defective

• Is materially different from what was ordered

• Was shipped or produced incorrectly by Common Flavor or one of our fulfillment partners

Please contact us before purchasing return postage for a damaged, defective, or incorrect item. A physical return may not be necessary.

Original shipping charges are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.

We currently do not charge a standard restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, incorrectly printed, or different from what you ordered, contact us as soon as possible—preferably within 7 days of delivery—so we can review the issue promptly.

For made-to-order apparel and print-on-demand products, please report the issue within 30 calendar days of delivery. Prompt reporting helps us submit the necessary documentation to our production partners.

Please include:

• Your order number

• A description of the problem

• Clear photographs showing the item and the issue

• A photograph of the size or product label when relevant

• Photographs of the packaging when damage occurred during shipment

We may request additional photographs or a short video when needed to evaluate the issue.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution. An item does not need to qualify for a standard change-of-mind return for us to review a damage, defect, or fulfillment-error claim.

Please do not discard the item or its packaging, or mail it back, until we have reviewed your request and provided instructions.

Made-to-Order Apparel and CF Originals

Common Flavor apparel and certain CF Originals are produced specifically after your order is placed.

Because these products are made to order, we do not accept returns or exchanges because you selected the wrong size or color, prefer a different fit, or changed your mind.

Please review the product description, garment measurements, and available size information carefully before ordering. If you have a sizing question, contact us before placing your order.

If your item arrives damaged, defective, incorrectly printed, or in a different size, color, or style from what you ordered, please contact us so we can review the issue and arrange an appropriate replacement or refund.

Non-Returnable and Final-Sale Items

The following items are generally not eligible for standard returns:

• Made-to-order apparel and print-on-demand merchandise

• Personalized or custom-made products

• Gift cards

• Personal-care or hygiene products that have been opened or used

• Items specifically identified as Final Sale

• Items that have been used, altered, washed, or damaged after delivery

• Items returned without required components or packaging

Product-specific return restrictions will be disclosed on the applicable product page.

These exclusions do not prevent you from contacting us about damaged, defective, or incorrect items and do not override rights provided by applicable law.

Exchanges

Exchanges may be available for eligible merchandise. Please contact us before returning the original item.

Made-to-order apparel and print-on-demand products are not eligible for size, color, or preference exchanges. If we produced or sent the wrong item, we will review that issue separately.

Because products may be fulfilled by different partners, we cannot guarantee that a replacement item, size, color, or variation will remain available.

For eligible merchandise, returning the original item for a refund and placing a new order may be the quickest option.

Cancellations and Order Changes

If you need to cancel or change an order, please contact us as soon as possible at sales@commonflavor.com.

We will make every reasonable effort to accommodate your request. However, some orders are automatically sent to production or fulfillment shortly after purchase.

We cannot guarantee changes or cancellations once production, warehouse processing, or shipment has begun. This includes changes to an item’s size, color, design, quantity, or delivery address.

Submitting a cancellation request does not confirm that the order has been canceled. We will notify you of the outcome.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision. When a physical return is not required, we will notify you after reviewing and approving your claim.

Approved refunds will be issued to the original payment method.

Please allow approximately 5 business days for Common Flavor to process an approved refund after the returned merchandise has been received and accepted, or after a refund has been approved without a return.

Your bank or credit-card issuer may require additional time before the refund appears on your account.

Any applicable deduction for non-refundable shipping charges or an approved partial refund will be explained to you.

If more than 10 business days have passed after we confirm that your refund was issued and you have not received it, please contact us.

Lost Return Shipments

When you are responsible for return shipping, we strongly recommend using a trackable shipping service and retaining your shipping receipt.

Common Flavor cannot guarantee refunds for customer-arranged return shipments that are lost before reaching the authorized return location.

Orders That Arrive in Multiple Shipments

An order may contain products produced or fulfilled by different partners and may arrive in separate packages.

If you need to return items from multiple shipments, please follow the instructions provided for each item. Different items may require different return destinations.

Do not combine items into one return package unless we instruct you to do so.

Consumer Rights

This policy does not limit any rights you may have under applicable consumer-protection laws.

Where applicable law provides rights or remedies greater than those described in this policy, those legal requirements will apply.

Contact Us

Questions about returns, refunds, damaged items, or order issues can be directed to:

Common Flavor
Email: sales@commonflavor.com
Website: commonflavor.com
Return Address: Provided after return authorization; varies by item.

Please contact us before mailing any return so we can confirm the appropriate instructions and destination.