FAQ
Frequently Asked Questions
What is Common Flavor?
Common Flavor creates and curates lifestyle-spirited merchandise for lifestyle-friendly people, with personality, style, and meaning beyond the surface.
We’re starting with CF Original apparel—original Common Flavor designs for everyday life, a night with friends, or a lifestyle-friendly gathering.
What are CF Originals?
CF Originals feature original Common Flavor designs. Check each product page for its materials, fit, sizing, and care instructions.
Is your apparel made to order?
Our made-to-order apparel is produced after you place your order. Production takes place before shipping, so please allow time for both production and carrier transit.
The applicable product page will identify any special production or fulfillment details.
How do I choose the right size?
Check the specific product’s size chart before ordering. Measurements and fit can vary between garments, even when they use the same size label.
Our Size & Fit guide explains how to compare measurements with a similar garment you already wear.
If a chart is missing or unclear, email sales@commonflavor.com before ordering.
Where do you ship?
Common Flavor currently ships only to addresses within the United States.
Some products or shipping methods may have restrictions for particular destinations. Available shipping options are shown at checkout.
How much does shipping cost?
Shipping charges are displayed at checkout before you complete your purchase. Rates depend on the products, fulfillment locations, destination, and available shipping methods.
Any free or discounted shipping offer will include its applicable conditions.
How long will my order take?
Total delivery time includes processing or production time plus carrier transit time.
Made-to-order apparel generally requires approximately 2–7 business days for production, although timing varies by product, production provider, and demand. Other merchandise may have different processing times.
Review the product page and checkout information for available estimates. See our Shipping Policy for details.
Why did only part of my order arrive?
Items may be produced or fulfilled by different partners and arrive in separate packages on different days.
When available, we provide tracking information for each shipment. You will not be charged additional shipping after checkout simply because your order ships in multiple packages.
How do I track my order?
When tracking is available, we send it by email after shipment or when the fulfillment partner creates the shipping label.
A “label created” status does not necessarily mean the carrier has received the package. Initial tracking updates may take several business days.
If tracking has not updated within the expected shipping timeframe, contact sales@commonflavor.com.
Can I change or cancel my order?
Contact sales@commonflavor.com as soon as possible.
Orders may enter production or fulfillment shortly after purchase, so changes and cancellations cannot be guaranteed once processing has begun.
We will confirm whether your request can be accommodated. Submitting a request does not automatically change or cancel the order.
What if I entered the wrong shipping address?
Email sales@commonflavor.com immediately with your order number and the correct address.
We will try to help, but address changes cannot be guaranteed once an order has entered production, processing, or shipment.
Can I return an item?
Eligible merchandise may be returned under our 30-day return policy, subject to the conditions and exclusions in our Return & Refund Policy.
Made-to-order apparel, print-on-demand merchandise, and personalized products are not eligible for standard returns or exchanges because you selected the wrong size or color, prefer a different fit, or changed your mind, except where applicable law requires otherwise.
Please review the product information and return policy before ordering.
What if my item is damaged, defective, or incorrect?
Contact sales@commonflavor.com promptly—preferably within 7 days of delivery.
For made-to-order apparel and print-on-demand merchandise, please report the issue within 30 calendar days of delivery.
Include your order number, a description of the issue, and clear photographs of the item. Include packaging and product-label photographs when relevant.
Keep the item and packaging until we provide instructions. Depending on the issue, we may arrange a replacement, refund, or another appropriate resolution.
Where should I send a return?
Contact Common Flavor before mailing anything back.
Return destinations vary by item. We will provide the appropriate instructions after approving your request.
Do not return an item to a supplier, manufacturer, or address on the original package unless we specifically instruct you to do so.
When will I receive my refund?
Approved refunds are issued to the original payment method.
Please allow approximately 5 business days for us to process a refund after an authorized return has been received and accepted, or after a refund is approved without a return.
Your bank or card issuer may require additional time. If more than 10 business days have passed since we confirmed that the refund was issued, contact us.
What if my package is missing?
If your order is overdue or tracking says it was delivered but you cannot locate it, contact sales@commonflavor.com.
Check around the delivery location and with household members, neighbors, or building staff. We will help investigate with the applicable carrier or fulfillment partner.
How do I care for my apparel?
Follow the care instructions on the garment label and product page. Care requirements can vary by material, garment, and printing method.
What is The CF Bi-Weekly?
The CF Bi-Weekly is our email newsletter featuring new merchandise, worthwhile discoveries, and a closer look at Common Flavor every two weeks.
We may also send occasional Product / Drop Alerts for significant releases. Sign up through The Bi-Weekly section on our homepage. You can unsubscribe anytime.
How do I contact Common Flavor?
For products, orders, shipping, returns, or refunds:
For general inquiries:
Please include your order number when asking about an existing order. We aim to respond as promptly as possible during normal business days.